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HOTLINE – AFTER-SALES SERVICE

HOTLINE – AFTER-SALES SERVICE

Your customized after-sales service

  • DIMECO HotlineFREE service – Online and phone customer support
  • Expert service
DIMECO
Besançon plant
2, rue du Chêne – ZI la Louvière
25480 PIREY – FRANCE
+33 3 81 48 38 18
service@dimeco.com
DIMECO
Oiartzun plant
Arañaburu 4- D1B
Pol.Ind. Lanbarren
20180 Oiartzun – SPAIN
+34 943 639 004
dimeco@dimeco.es
DIMECO KIRPEKAR MFS
Indian plant
Plot No. 8A, Raisoni Industrial Park, Hinjewadi,
MIDC, Phase II At Post. Maan, Tal. Mulsh,
411057 Dist. Pune – INDIA
+91 2 066 741 600
contact@dimecoindia.com
DIMECO Coil Technologies, Inc.
US Branch
35 East Wacker Drive, Suite 670
Chicago, Illinois 60659 – USA
+ 1 3 128 683 916
contact.usa@dimeco.com

 

GLOBAL PRESENCE

Our 35 specialized technicians are ready to help you, directly on your production site.

  • DIMECO support on customer site
  • Service calls by DIMECO specialized technicians
  • Service calls by DIMECO technicians all over the world
  • Possible service calls 7 days a week, Sundays and public holidays
  • Collaborative planning of service calls
  • Definition of human and technical resources for ensuring a quality service call

 

ORIGINAL SPARE PARTS 

DIMECO provides you with 15 000 references of original spare parts on stock.

Original quality spare parts wherever you are, as quickly as possible.

  • Original parts
  • Kit of first emergency spare parts
  • 24-hour deliveries
  • Fast deliveries all over the world
  • Proactive preventive maintenance
  • Contact us !

 

RETROFIT SOLUTION

“The RETROFIT solution : The solution for uprading” and renewing your machines to sustain your production equipment.

  • Upgrade of your mechanical systems
  • Upgrade of your electrical systems
  • Upgrade of your control systems
  • Programming software update and interface customization depending on your production needs
  • Up to applicable standards

The RETROFIT solution allows you to keep at least some of the existing equipment and components and contributes to the sustainability of industrial products.

 

TELEMAINTENANCE

The solution to solve cases remotely and save time.

  • Remote terminal control via a VPN connection
  • Fast solving of technical problems

 

TRAINING

The DIMECO Training Center teaches you how to develop your technical skills and how to optimize your production.

  • Dedicated and customized thematic training (Straightening practices, Straightening technologies and solutions, NC programming, production line operating, etc.)
  • Theoritical training and on the machines and the manufacturing lines
  • Training at DIMECO or on site
  • Individual or group training
  • Training agreement
  • Experienced trainers
  • Training programs available upon request: Contact-us !

 

Contact

+ 33 (0)3 81 48 38 00

Usine de Besançon-Pirey (25)
2, rue du Chêne
ZI La Louvière
25480 Pirey
FRANCE

+34 943 639 004

Arañaburu 4- D1B
Pol.Ind. Lanbarren
20180 Oiartzun
(Gipuzkoa)
SPAIN